Technical Service Specialist (Finance)
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Position Description:
Technical Service Specialist for Medtronic, Inc., located in San Juan, Puerto Rico. Function as the primary technical representative for Medtronic customers and the sales and clinical groups. Responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all equipment at customer sites. Work closely with all the Medtronic operating units, Marketing Team, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. Responsible for In-house repair service at repairing & service center and on-site technical service and support without sales & service quota for neurosurgery. Provide technical assistance and advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems. Perform installations, inspections, verification, corrective, and preventive maintenance for Medtronic's equipment. Responsible for Robotic surgery equipment repair to include Mazor, Stealth Station, Oarm, and neurosurgery and cardiovascular equipment. Responsible for managing Mechanical ventilator for intensive care units, electrosurgery units, and monitoring equipment. Act as a liaison between sales personnel and customer on technical issues. Responsible for providing sales personnel with technical data for the demonstration of products, leveraging knowledge of sales and service quota. Develop and deliver various technical trainings to stakeholders such as distributors, partners, agents, and technically qualified representatives. Responsible for maintaining tools and stock control inventory. Must be insurable (car insurance) and have a valid driver's license. Must be able to travel 50% within Puerto Rico and internationally to the Caribbean Islands to provide sales and service to various hospitals and clinics. Relocation assistance is not available for this position. #LI-DNI.
NOTICE: Pursuant to 20 C.F.R. • 656.10, you are hereby notified that an Application for Permanent Employment Certification will be filed for the job opportunity below. Any individual may provide documentary evidence bearing on this application, with information on available workers and information on wages and working conditions, to the Certifying Officer at the U.S. Department of Labor as follows:
Certifying Officer
U.S. Department of Labor
Employment and Training Administration
Office of Foreign Labor Certification
200 Constitution Avenue NW, Room N-5311
Washington, DC 20210
Basic Qualifications:\t
Bachelors' Degree or foreign equivalent in Biomedical, Electrical, Systems, or Mechanical Engineering or related engineering field and two (2) years of experience as a Technical Service Specialist or related occupation performing medical device and equipment repair. Must possess at least two (2) years' experience with each of the following: Providing in-house repair service and on-site technical service and support; Knowledge of sales & service quota; Knowledge and managing Mechanical ventilator for intensive care units, electrosurgery units, monitoring equipment, and neurosurgery and cardiovascular equipment; Providing technical advice to customers, sales personnel, and healthcare professionals regarding product related questions, issues and problems; Presenting technical data for product demonstration; and Maintaining tools and stock control inventory.
Must be insurable (car insurance) and have a valid driver's license. Must be able to travel 50% within Puerto Rico and internationally to the Caribbean Islands to provide sales and service to various hospitals and clinics. Relocation assistance is not available for this position.
The position is located at Medtronic, Inc., 654 Luis Muñoz Rivera Ave, Suite 1050, San Juan, Puerto Rico 00918.
Salary: $74,800 to $108,000 per year
THIS POSITION QUALIFIES FOR THE MEDTRONIC EMPLOYEE REFERRAL BONUS PROGRAM AT THE LEVEL OF $1,000. Refer to the program guidelines located at InternalJobs.Medtronic.com.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic
Position Description:
Technical Service Specialist for Medtronic, Inc., located in San Juan, Puerto Rico. Function as the primary technical representative for Medtronic customers and the sales and clinical groups. Responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all equipment at customer sites. Work closely with all the Medtronic operating units, Marketing Team, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. Responsible for In-house repair service at repairing & service center and on-site technical service and support without sales & service quota for neurosurgery. Provide technical assistance and advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems. Perform installations, inspections, verification, corrective, and preventive maintenance for Medtronic's equipment. Responsible for Robotic surgery equipment repair to include Mazor, Stealth Station, Oarm, and neurosurgery and cardiovascular equipment. Responsible for managing Mechanical ventilator for intensive care units, electrosurgery units, and monitoring equipment. Act as a liaison between sales personnel and customer on technical issues. Responsible for providing sales personnel with technical data for the demonstration of products, leveraging knowledge of sales and service quota. Develop and deliver various technical trainings to stakeholders such as distributors, partners, agents, and technically qualified representatives. Responsible for maintaining tools and stock control inventory. Must be insurable (car insurance) and have a valid driver's license. Must be able to travel 50% within Puerto Rico and internationally to the Caribbean Islands to provide sales and service to various hospitals and clinics. Relocation assistance is not available for this position. #LI-DNI
Basic Qualifications:
Bachelors' Degree or foreign equivalent in Biomedical, Electrical, Systems, or Mechanical Engineering or related engineering field and two (2) years of experience as a Technical Service Specialist or related occupation performing medical device and equipment repair.
Must possess at least two (2) years' experience with each of the following: Providing in-house repair service and on-site technical service and support; Knowledge of sales & service quota; Knowledge and managing Mechanical ventilator for intensive care units, electrosurgery units, monitoring equipment, and neurosurgery and cardiovascular equipment; Providing technical advice to customers, sales personnel, and healthcare professionals regarding product related questions, issues and problems; Presenting technical data for product demonstration; and Maintaining tools and stock control inventory.
Must be insurable (car insurance) and have a valid driver's license. Must be able to travel 50% within Puerto Rico and internationally to the Caribbean Islands to provide sales and service to various hospitals and clinics. Relocation assistance is not available for this position.
Salary: $74,800 to $108,000 per year
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below: Medtronic benefits and compensation plans
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
