Field Service Engineer - Detroit, MI (Finance)
FIELD SERVICE ENGINEER - DETROIT, MI
WHO WE ARE:
More than 30 years ago, 3D Systems launched the 3D printing industry and has been leading additive manufacturing innovation ever since. Today, our diverse, global workforce brings innovation, performance, and reliability to every interaction - empowering our customers to create physical products at a digital pace. 3D Systems' solutions address a variety of advanced applications in healthcare and industrial markets such as medical and dental, aerospace & defense, automotive, and durable goods.
ABOUT THE ROLE:
We are seeking a dynamic field service professional who has proven success defining technical service to customers including installation, relocation, repair and preventative maintenance. If you are an accomplished customer support champion who thrives in a highly innovative, emergent technology environment where you have the opportunity to own and execute on field service deliverables, this is the position for you!
WHAT YOU'LL DO:
- Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
- Comprehend and analyze unique customer configurations, including materials and software employed.
- Assess customers' proficiency, capability, and willingness to perform self-maintenance.
- Execute preventive maintenance tasks as directed by the Service Manager.
- Recognize and appreciate the overall business value of customers to 3D Systems.
- Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.
- Ability to explain and emphasize the value of potential upgrades to customers.
- In-depth knowledge of the complete 3D Systems material portfolio, with the ability to communicate the advantages of different materials.
- Insight into how customers utilize the product to tailor service accordingly.
- Awareness of specific customer requirements to enhance service delivery.
- Understanding of the financial implications of system failures for customers.
- Adherence to proper customer etiquette and professional communication skills.
- Knowledge of appropriate attire and protocol for various environments, including offices, labs, and manufacturing facilities.
- Effective communication during site visits, including proper exit communication.
- Proficient use of tools such as Oscilloscope, Multi-meter, Laser Power Meters, and Vacuum Gauges.
- High school required; AA degree from a technical school or equivalent training preferred
- 2+ years related experience in troubleshooting, configuration, installation and repair of electronic systems
- Must be proficient in MS Office
- Solid knowledge of electro/mechanical device repair with attention to detail
- Requires skills in organization, problem solving, and customer relations
- Ability to speak effectively before customers and act in an advisory capacity
- Requires exceptional interpersonal and communication skills in the business environment and a commitment to
professionally represent 3D Systems with its customers - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited
standardization exists - Ability to work effectively and efficiently under tight deadlines with multiple interruptions
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure
manuals - Travel required: reliable transportation and valid driver's license.
Must be able to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and photo-polymer resins, which, if handled incorrectly, can cause health hazards/injuries. Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
Be you, at your best
We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.
Below are a few of the rewards and benefits we offer:
- Comprehensive health plans
- Generous paid parental and bereavement leave
- Hybrid work practices for better work/life balance Industry leading vacation practices
- Paid volunteer time Retirement savings plan with employer matching
- Engaging employee recognition program
- Opportunities to grow and develop
