Cash Services Section Manager (Sales)

Company

Federal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

We are a dynamic hybrid workplace environment that requires at least 2 days a week in the office.

Position Summary: 
Manages one or more functional units within the Cash Services Department and may assume responsibility for the department in the Manager's absence. Ensures that currency/coin inventory needs of financial institutions and public citizens are met during normal operations and times of crisis. Ensures operational compliance with Treasury regulations and internal governance/audit requirements in a highly controlled valuables handling environment and responsible for billions of dollars in assets daily. Develops, trains, counsels, and evaluates operational staff. Addresses operational problems by identifying and implementing viable resolutions. Maintains extensive technical knowledge and ensures proper application of 
all Cash governing procedures. Supports implementation of policy and demonstrates critical thinking and adaptability/agility to meet continuous pace of change. Performs and/or directs procedural and financial audits of operating units and recommends, develops, and implements programs to enhance quality, productivity, spend stewardship and operational resiliency. May participate in projects or workgroups to advance department, Branch, District or Federal Reserve System initiatives and goals.

Key Responsibilities: 

• Manages the operations of the Cash Services Department under the direction of the Cash Services Manager and may assume responsibility for the department in absence of the Manager. Recommends, develops, and implements programs to improve quality, productivity, and operational resiliency. Monitors department performance in relation to established operational measures. Reviews daily and monthly operational reporting to ensure accuracy and compliance with operational and business resiliency metrics. Performs and/or directs relevant operational studies and data analyses. Addresses operational problems by identifying and implementing viable resolutions. 
• Develops and supervises personnel at various levels. Directs and/or conducts training in operational procedures and controls to enhance performance and ensure strict compliance with all applicable regulatory guidelines. Prepares and administers thoughtful performance evaluations. Counsels/coaches staff on performance and personnel related matters. Provides input for salary actions and recognition for employees. Proposes and/or administers disciplinary action as needed. 
• Contributes to the development of department goals, objectives, and programs and provides input into the department's annual operating budget. Monitors and approves department expenses.
• Provides technical assistance to staff and field engineers. Performs testing of highly technical processing equipment to ensure conformity with all applicable Treasury, Board of Governors, Federal Reserve System and District regulatory policies and procedures. Coordinates equipment maintenance/repair with field engineers and other outside contractors. Performs supervisory duties as prescribed in the Treasury Currency Operations Manual. (High Speed Unit)
• Reviews and tests procedures and controls to ensure accurate unit audits. Monitors compliance with controls, standards, and operational guidelines. Performs and/or directs procedural and financial audits of operating units, offsite coin terminals, strategic inventory locations, custodial inventory sites and outsourced depots to ensure deficiencies are corrected in a timely manner. Ensures staff members review controls and procedures and receive adequate training. Ensures procedure manuals are maintained in current status. Compiles and reviews statistical data for the Difference Trend Analysis. 
• Assists in management oversight responsibilities for off-site Bank assets and operations. Represents the department to depository institutions and other groups. Provides excellent customer service through effective communication with financial institutions regarding problem issues and subsequent solutions. Prepares and distributes operations bulletins and procedures. Oversees complex automated storage and retrieval system (some offices), requires solid understanding of proprietary software and operation to resolve problems. 

Education: High School Diploma or GED; Associate degree preferred

Experience: 2-5 years of demonstrated leadership in a matrix environment preferred

Qualifications:

• Production Management
• Mechanically Inclined
• Good written/oral communication skills
• Microsoft Office 365

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation and holidays; flexible work environment
• Generously subsidized public transportation
• Education Assistance Program
• Professional development programs, training and conferences
• And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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