Staff Assistant I - Safe Services (Personal Services)

Salary Range: $21.11-$30.44 per hour

SUMMARY

Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS).  HFH supports the Los Angeles County Homeless Initiative recommendations support the County's effort to address and combat homelessness in the communities within Los Angeles County.  

In June 2022, the Los Angeles County Board of Supervisors directed HFH to collaborate with several other county departments, the CEO Homeless Initiative, and the City of Los Angeles to develop the Skid Row Action Plan (SRAP)- an intentional, and targeted plan aimed at addressing the crisis of homelessness on Skid Row which has been exacerbated over time due to decades of institutional racism. The SRAP includes several strategies to address homelessness in this area, including the development of the Safe Services Hub.

The Safe Services Hub is a centralized, community-designed access point where a wide network of service providers will collaborate to offer comprehensive resources and support services. These services are specialized to meet the diverse needs of the community, ensuring low-barrier accessibility and holistic care in one location.

The Safe Services Staff Assistant I plays a crucial role in Housing for Health's Safe Services team, providing essential administrative support for project management. Their responsibilities include budget oversight, program coordination, data entry, and personnel support—all aimed at directly benefiting people experiencing homelessness. This role also assists with overall project coordination, ensuring that Safe Services leadership and stakeholders can effectively track and achieve key deliverables.

ESSENTIAL FUNCTIONS

• Performs highly specialized clerical and typing duties that require a working knowledge of specialized subject matter, as well as the use of initiative and judgment within procedural and policy guidelines
• Frequent data entry/input, compilation, and data retrieval on various HFH databases, programs, spreadsheets, systems, etc.
• Supports in the development of resources and tools utilized by Safe Services staff to track and assess project progress and needs.
• Supports Safe Services staff in the analysis of issues and problems as they arise and provides preliminary recommendations for solutions.
• Coordinates with appropriate HFH and other county staff in the ordering and delivery of program supplies as needed.
• Frequent communication, via email and phone, with contracted referring parties to ensure appropriate documentation is submitted and received.
• Frequent use of an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Teams, Adobe Reader, One Note, Outlook, Publisher, Skype, Outlook, etc.
• Screens telephone calls; furnishes requested information, refers inquiries, calls, and emails to others better qualified to assist, and personally takes care of inquiries and calls which do not require the attention of HFH management.
• Replies to verbal and written communications.
• Prepares and photocopies meeting materials, agendas, handouts, training materials, presentations, etc. as required by HFH personnel.
• Coordinates and schedules applicable internal and external personnel (e.g., HFH personnel and/or HFH community/contracted agencies) with respect to HFH trainings, meetings, events, etc.; maintains training calendars, vacation calendars, etc. as needed.
• May provide data entry/input, compilation, and data retrieval on various HFH databases, programs, spreadsheets, systems, etc.
• Performs other duties as assigned.

 JOB QUALIFICATIONS

• Excellent verbal and written communication skills.
• Capacity to prioritize and meet deadlines.
• Strong computer skills, ability to learn and adapt to various databases.
• Advanced proficiency in Microsoft Office Suite.
• Excellent customer service skills, able to establish and maintain strong and collaborative professional relationships.
• Interest in working on projects that serve the homeless population of greater Los Angeles County.

Education/Experience

One year's experience in either (1) a staff capacity analyzing and making recommendations for the solution of problems of organization, procedure, program, budget or personnel, or (2) a highly responsible secretarial capacity, or (3) a responsible supervisory clerical capacity.

Certificates/Licenses/Clearances

• Successful clearing through the Live Scan process with the County of Los Angeles.
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Other Skills, Knowledge, and Abilities

• Experience in providing assistance to vulnerable populations, e.g., people who are experiencing homelessness or at risk of being homeless
• Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Skype, Outlook, etc.
• Able to multi-task and set workload priorities for time sensitive projects/tasks.
• Able to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner; ability to work within a project team and/or independently.
• Able to work in a very diverse environment and with diverse individuals.
• Ability to be flexible in meeting changing work tasks and timelines; must be dependable and reliable.

PHYSICAL DEMANDS

Stand                                              Frequently

Walk                                               Frequently

Sit                                                    Frequently

Handling                                     Occasionally

Reach Outward                          Occasionally

Reach Above Shoulder             Occasionally

Climb, Crawl, Kneel, Bend      Occasionally

Lift / Carry                                     Occasionally - Up to 15 lbs.

Push/Pull                                       Occasionally - Up to 15 lbs.

See                                          Constantly

Taste/ Smell                            Not Applicable

Not Applicable          Not required for essential functions

Occasionally               (0 - 2 hrs./day)

Frequently                    (2 - 5 hrs./day)

Constantly                    (5+ hrs./day)

WORK ENVIRONMENT

General Office Setting – Indoors, temperature-controlled

Fieldwork setting – Outdoors, open-air environment.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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