Coordinator, Community Outreach (Administrative)
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Time Type:
Full timeDepartment:
WICAll Locations:
250 Sumner StreetPosition Summary:
The Community Coordinator ensures that a wide range of outreach activities/collaboration with health and human service agencies and community agencies are conducted. Develops and maintains community liaison; builds and maintains coordinated referral network and collaborative, working relationships between community agencies and organizations and East Boston WIC.Key Responsibilities:
Outreach & Networking:
- Complete a minimum of 60 activities per quarter.
- Continuously make efforts to contact new groups and organizations, and provide existing organizations with updated eligibility information.
- Visit and follow up with contacts regularly.
- Develop and maintain community liaison relationships with health and human services providers and advocacy organizations within the local service area.
- Build an active, coordinated referral network and foster a collaborative working relationship between community agencies, groups, and the WIC program.
- Provide WIC program education and outreach materials to local agencies and advocacy groups.
- Represent WIC at community health fairs, workshops, and other public forums.
Administrative Tasks:
- Submit weekly schedule of planned activities.
- Update resource bulletin board with current information.
- Collaborate with care coordinators at NeighborHealth and agency partners.
- Maintain the Massachusetts WIC Community Network Database with community contacts made and outreach activities conducted within the service area.
- Enter activities in the database monthly and document details in the ‘Comment Section'.
Quality & Customer Service:
- Ensure a well-rounded variety of outreach activities, including provider visits, presentations, informal sessions to highlight WIC, health fairs, events, material drop-offs, and meeting attendance.
- Interact with patients and other staff in a professional and respectful manner, reflecting the needs and concerns of individuals.
- Consistently provide excellent customer service, making patients feel welcome and valued.
Qualifications:
Education:
- Minimum: High School Diploma.
- Associate's Degree preferred.
Experience:
- 2 years of experience in community work or health and human services is desirable.
- Knowledge of the community and neighborhoods served by EBNHC is a plus.
Skills/Abilities:
- Excellent customer service and interpersonal skills.
- Bilingual/bicultural candidates are strongly preferred.
- Ability to work independently and reliably in a fast-paced environment is strongly preferred.
- Exceptional organizational skills.
- Sensitivity to the needs of the participant population.
- A well-organized, systematic approach to work.
- Excellent communication skills.
- Availability to work a flexible schedule, including weekends and evenings, is essential.
Compensation:
- $21.51/hr to $32.26/hr, based on experience.
