Quality Mgr (Information Technology)
SUMMARY OF POSITION:
Plans, directs and coordinates the establishment of systems, policies and programs that support company objectives for Quality. Directs quality assurance operations for the plant. Develops and controls quality programs in compliance with ISO 9000 and other applicable standards. Audits operations conformance with QA standards and procedures. Conducts quality assurance training for staff and operators. Suggests methods for improving product quality, design, or manufacturing processes.
ESSENTIAL FUNCTIONS:
- Responsible to address product issues, warranty, or other quality related problems
- Manages product quality systems to ensure compliance with ISO 9000 and engineering standards.
- Leads process or product improvement efforts including the use of lean strategies and initiatives.
- Manages the internal quality audit process and provides feedback to teams on all defects found
- Coordinates warranty support activities to include manufacturing of parts and/or use of internal labor to perform warranty work at customer location
- Administers warranty tracking process and appropriate corrective action
- Administer Return Material Authorization process
- Responsible for Quality Assurance departmental policies, procedures, and reporting.
- Coordinates & delivers the organization's response to external customer quality issues.
- Manages supplier quality issues via supplier quality surveys, supplier quality reporting, supplier qualification and certification, etc.
- Maintains the organization's Quality System ISO certification.
- Maintains the calibration program.
- Principal plant contact for agencies (UL, CSA, etc.) on all released products. Maintains on-site agency files and hosts agency inspections.
EDUCATION/EXPERIENCE:
This position requires a Bachelor's degree in engineering or a technical discipline and three (3) to five (5) years of quality experience or a minimum of eight (8) to 12 years of quality experience is required.
Proficiency in Microsoft Suite Applications (Word, Excel, Access, & PowerPoint) as well as Internet software and E-mail is required.
SCOPE:
Supervises Quality employees and others as assigned
COMPETENCIES:
Decision Quality– Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Managerial Courage: - Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Dealing with Paradox– Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation.
Ethics and values: Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Integrity and Trust: - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Motivating Others Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
