Catering Manager - Hilton Columbus Downtown (Finance)
The Hilton Columbus Downtown, located near Arena District, Short North Arts District, and North Market, is now the largest hotel in Ohio. We are also a 5 Time Connie Award Winner! Come be a part of what is happening in Columbus!
Due to a recent promotion, the Catering Team is looking to add Catering Manager to their team! The ideal candidate will have 1 year of experience in Sales, Catering, or events related role. The Catering Manager will be handling the Local Corporate, ICW, and Group affiliate business up to 300 attendees on peak.
Position Statement
As a Catering Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles local corporate and citywide affiliate events requiring both selling and servicing of events. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following the contracting phase and is responsible for his/her experience.
Position Summary
As a Team Member in this role, you will be responsible to:
- Solicit, secure and respond to customer inquiries regarding the purchase of food and beverage, rental of event facilities and purchase of ancillary services from the hotel
- Host and entertain clients, conduct property tours, promote facilities and services and draft contracts
- To organize, plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone, email, written documents or in person.
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
- Demonstrate knowledge of job systems, products, systems, and processes.
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
- Selling and influencing both internal and external clients.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
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The Benefits:
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Opportunity to work from home(based on performance, clients in house/business demands, and after 90 day performance review)
- Chance to use your creativity to drive increase and develop the wedding market, especially ethnic wedding market
- Free Parking or Discounted Bus Pass
- Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discount program
- Best-in-Class Paid Time Off (PTO)
- Supportiveparental leave
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Discounted continued education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
