HOP Program Director (Personal Services)
Job Title: Program Director
Group: Programs
Department: Healthy Opportunities Program (HOP, NC)
Region: NC
Location: Columbus County and surrounding area
Classification: Exempt
Status: Full Time
Reports to: Vice-President, Carolinas Region
Supervises: Administrative Case Manager and Case Managers
Travel Requirement: Travel within the NC Region, as needed.
COMPANY OVERVIEW
Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation's largest and most comprehensive human services organizations.
Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America's most vulnerable”.
Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization.
JOB SUMMARY
As the key Human Services Organization (HSO), VOACC will provide housing navigation support and sustaining services in Bladen, Pender, and Columbus counties in NC. The Program Director is responsible for overseeing the success of the program including its financial sustainability and ensuring that the case manager and peer support specialist are delivering the following services: inspection for housing safety and quality, housing move-in support, essential utility setup, one-time payment for security deposit and first month's rent, as well as short-term post-hospitalization housing. The Program Director may also be responsible for carrying a caseload at times and delivering these services.
RESPONSIBILITIES:
- Supervise overall Healthy Opportunities Program/staff per the HSO Manual
- Participate in readiness reviews for program start-up
- Use of NCCare360 for Pilot Service Referrals, Invoicing, and Reporting
- Report service delivery and related outcomes
-
Invoice for delivered authorized pilot services through NCCares 360 (training will be provided)
- Note: this must be accurate with supporting documentation and within the required timeframes per the Network Lead's HSO Manual, Department Protocols, as well as maintained by all privacy and security requirements.
- Support identification and enrollment of pilot-eligible individuals
- Participate in pilot-related training and technical assistance efforts
- Participate in pilot convenings
- Participate in pilot quality improvement, program evaluation, and program integrity
- Participate in pilot-related reporting and evaluation
- Weekly documentation oversight to ensure accuracy and compliance with regulatory standards.
- Transcribe documentation oversight into weekly invoicing oversight, ensuring timely and accurate invoicing processes.
- Communicate invoicing oversight results to the Director of Operations and the finance team to ensure financial transparency and accountability.
- Community Outreach engagement and strategic collaboration with other agencies, providers, and partners throughout our service area.
- Other duties as assigned
EFFECT ON END RESULT:
- Program participants are provided with timely and effective assistance in the evaluation of their immediate and long-term housing needs.
- Accurate and timely data collection provides current status of program participant progress.
- Pilot Program provides needed feedback to contribute to the evaluation and efficacy of the pilot model design and its implementation.
REQUIREMENTS
- A Bachelor's degree in Human Services or related field; a Master's degree is preferred
- Experience required in communication, peer support, care coordination, case management, motivational interviewing, advocacy, and having social service connections where applicable.
- Familiarity with the Housing First model, housing/homeless is desired.
- CADC-R, CADC-A, or LCAS-A are preferred; VOACC will provide free clinical supervision as governed by the NCSAPPB board.
PHYSICAL REQUIREMENTS:
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
- The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
- Operating office equipment requiring continuous or repetitive hand/arm movements.
- The ability to remain in a sitting position for extended periods of time
