IT- Customer Support AV (Finance)

Position Description

This hybrid role will consist of AV Support, Desktop Support and occasional Helpdesk phone support. Effectively support the company's complex computing infrastructure and computerized business solutions by maintaining high availability and productivity of related equipment and systems, blending user interaction with technology services in order to maintain a competitive market advantage for Kinder Morgan and its employees.
This role will support Kinder Morgan's employees and their use of desktop technologies, maintaining high availability and productivity through personal computers, hardware, software and other required IT assets. In person and telephone skills will be required to troubleshoot and resolve difficult problems related to PC hardware, software and peripherals from both internal and external customers. Essential skills include Microsoft Teams support including familiarity with Meeting Teams Rooms (MTR's) and Audio/Visual support. The job requires a good understanding of Windows operating system, PC peripherals, LAN/WAN, and the ability to perform basic Microsoft Server administrative tasks.

Job Responsibilities:

• Personal safety, the safety of employees, the general public, the environment, and company assets is a primary responsibility
• Understanding and practicing the Kinder Morgan Core Principles
• Provide telephone support for problem resolution relating to both technology and software applications.
• Apply problem solving skills and break down complex problems into solvable segments.
• Speak clearly, both in person and by telephone, using a high level of verbal skills, and careful listening.
• Write effectively, and understand verbal and written communications, including but not limited to email.
• Work within a ticketing system to document the resolution of reported IT issues.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Manage and maintain Microsoft Teams Rooms Audio Visual equipment.
• Simulates or recreates user problems to resolve operating difficulties.
• Provide user training and support for developed applications.
• Assist with integration of data where appropriate into KM systems.
• Monitor effectiveness of overall office automation and user knowledge to increase efficiency and productivity of staff and management.
• Additional duties/responsibilities as assigned by supervisor.

Position Requirements

Position Requirements:
MINIMUM REQUIREMENTS:
Education:

• Information Technology Associates Degree or equivalent experience in an IT support role.

Proficiency in the following technologies:

• Windows Desktop/Server OS
• Microsoft Office Suite
• Microsoft Teams
• Microsoft Teams Room - (MTR Audio and Video hardware)
• Crestron Room Controls
• BiAmp Audio technology
• QSC Pro Audio and Q-Sys systems
• Azure/O365
• Citrix Receiver/Workspace
• Dell PC equipment
• Multi-Factor Authentication systems
• Active Directory
• DHCP/DNS
• Print queue management

Understanding of:

• Routing and Switching
• Audio Video equipment including Projectors and Large Displays
• LAN/WAN technologies
• Data Security principles

Competencies/Skills:

• A strong customer service attitude and desire to assist others is essential.
• Must have proven organizational, administrative, interpersonal and communication skills.
• The successful candidate will be required to clear a drug screen and a complete background check, including credit report (as applicable to the position), after an offer has been extended and prior to being employed

*Position may be filled at various levels depending on experience and job skills of successful candidate.

Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental, and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid parental bonding leave; paid holidays; a flexible work schedule and many voluntary benefit plans.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.