Practice Manager - Albany (Healthcare)
OnePeak Medical is seeking a motivated Practice Manager who values a healthy work environment and has an interest in changing lives through an innovative approach to health and wellness to lead our White City and Central Point Clinics!
Competitive wage and excellent monthly bonus potential
THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.
MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.
VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.
VALUES | TRIBE
- TEAMWORK. Collaborating to create a meaningful OnePeak experience
- RESPECT. Listening without judgment and communicating with positive intent
- INFORMED. Communicating, educating, and owning essential information
- BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit
- EXCELLENCE. Boldly expecting the best and being empowered to deliver
ROLES AND RESPONSIBILITIES:
As a LEADER in the OnePeak Medical Tribe, whether caring for patients directly or supporting those who do, we are caregivers at heart. Every team member contributes to our mission of providing a unique wellness experience that redefines primary care through innovative, integrated health services geared toward optimal health and well-being. You will join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best.
PRACTICE MANAGER DUTIES:
- Successful management of the day-to-day clinic operations
- Ensure the office is staffed appropriately and the provider's schedules are optimized
- Verify that clinic staff & new employees receive the required documents, training, logins, onboarding, and a clear understanding of the OnePeak mission, vision, and culture
- Place high importance on employee retention and engagement through focusing on staff development and continuous coaching, delegating, embracing change, adapting to cultural differences, relationship building, and always promoting the OnePeak culture
- Ensure Front and Back Office staff complete all tasks before leaving for the day; if they cannot complete them for some reason, enlist help or help
- Address and resolve staff issues, conflicts, or concerns in a timely and efficient manner
- Keep in constant communication with staff members and providers to see how they are doing and if you can help answer questions or concerns
- Provide backup, support and coverage to the front and back office functions as needed
- Make sure front office staff are maintaining a waitlist and working lists of patients needing follow up appointments to ensure the best possible care
- Manage overtime, timecards, call outs and time off requests
- Ensure all staff receives meal and rest periods as defined by policy
- Ensure that no staff members have unapproved overtime (this may require you to step in and cover for staff that are in OT)
- Review inventory, manage order deadlines and verify office is stocked with supplies needed for all upcoming appointments
- Assist new or existing providers with marketing efforts and provide information to the marketing department
- Ensure Operations Tracker is updated daily and present to leadership biweekly for accountability
- Monitor Visit Tracker daily and communicate to staff how many appointments need to be filled and provide reports to accomplish
- Maintain the physical office space and facility needs, communicate needs as they arise
- Monitor the patient satisfaction survey's weekly and address any patient complaints in a timely and professional manner
- Collaborate with the operations team and upper administration to carry out our strategic vision
- Ensure that Nutrition & Fitness staff, front office and back office are prepping charts multiple days in advance
- Ensure providers and staff meet weekly for one-on-one meetings
- Ensure documentation for staff concerns are complete in employee files
- Hold self, providers and staff accountable for behavior and performance, ensuring they are in line with OnePeak Medical T.R.I.B.E. values
- Other administrative tasks and duties assigned
QUALIFICATIONS, REQUIRED KNOWLEDGE & SKILLS:
- Determines objectives, sets priorities, and delegates work accordingly
- Accepts responsibility for mistakes, complies with established control systems and rules
- Must excel in working effectively and communicating with providers, patients, and staff
- Superior emotional intelligence competencies in areas of self-awareness, self-management, social awareness, and relationship management
- Ability to positively communicate and influence change effectively, swiftly, both written and verbal
- Exhibits confidence in self and others; inspiring and motivating self and others to perform to the top of their scope
- Treats others with respect, keeps commitments, and upholds company core values
- Good judgment with the ability to make timely and sound decisions
- Exhibits an attitude toward continuous improvement and excellence in patient care and customer service
- Looks for ways to develop strategies and standards to improve processes and quality assurance
- Strong interpersonal skills, proven leadership skills, and exhibit a high level of professionalism
- Excellent listening ability with a willingness to provide and accept constructive feedback
- Demonstrates personal responsibility for keeping up with current industry information
- Desire to expand knowledge and skillset to ensure contribution to organizational success
- Able to problem-solve and provide leadership in solving difficult employee relations issues
- Must adhere to the standards of patient confidentiality as outlined by HIPAA
- Ability to manage and maintain sensitive information in a confidential manner
- Excellent conflict management experience and skills
- Proficient in MS Office and computer systems (e.g., patient management software and electronic health records)
- Excellent time management skills with an ability to multi-task, prioritize and organize workloads to ensure timeframes are met
- Professional and courteous in tone and information delivery
EDUCATION AND EXPERIENCE:
- Bachelor's Degree, preferred
- A minimum of 1-2 years of Practice Manager experience (preferably Primary Care), required
- Ability to travel on occasion (1-2 hours one way to other clinics) as needed, required
ABOUT OUR BENEFITS:
- Medical, Dental, Vision, and Life Insurance
- Voluntary Critical Illness, Accident, and LTD Plans
- Flexible Spending Account (FSA) and Dependent Care Assistance Program (DCAP)
- 401(k) Retirement Plan with Company Match
- Paid Time Off and Paid Holidays
- Paid Parental Leave
- Peak Bucks
- Employee, Friends and Family Discounts
