Team Manager II-Casualty (Finance)
Under direction of the AVP, Managing Director, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.
- High school diploma and at least two years college or an equivalent combination of education and experience.
- Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager. Previous management / supervisory experience desirable.
- Excellent verbal and written communication skills.
- Analytical ability.
- Good mathematical aptitude.
- Good organizational and interpersonal skills.
- Ability to effectively manage, supervise, and develop employees.
- Thorough knowledge of services being delivered by branch office.
- In-depth knowledge of insurance coverage, practices and negotiating skills.
- Familiarity with legal, medical and technical disciplines.
- Computer skills
- Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level. Must possess a valid driver's license. Must complete continuing education requirements as outlined by Crawford Educational Services. Additional courses may be required by jurisdiction for maintenance of license.
- Provides direction and supervision to adjusters and other staff.
- Assigns work ensuring balanced workload for employees in unit.
- Reviews all assignments seven days after creation or in accordance with service standards; continues to review Diaries at appropriate intervals.
- If applicable, reviews reserves at least every 30 days and revises as necessary.
- Reviews and corrects outgoing reports.
- Monitors production, reviews billing dockets and monitors gains and losses on contract accounts.
- Recruits, hires and evaluates performance of personnel.
- Trains and develops new employees.
- Completes file re-inspections and audits as requested
- Recommends candidates for cross-training and advanced training.
- Makes marketing and sales calls as necessary.
- Promotes a good public image of the Company.
- Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.
- Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.
- Approves sick leave, vacation, company car, expenses and budgets as necessary.
- Upholds the Crawford Code of Business Conduct at all times.
- Participates in special projects or performs duties in other areas as requested.
