Events Concierge (Gardens) (Finance)

POSITION TITLE: Events Concierge (Gardens) (Hourly)
REQUISITION #: req8083
DEPARTMENT: Cultural Services
LOCATION: GARDENS ON SPRING CREEK
BENEFIT CATEGORY: Variable Hourly View Classifications & Benefits
EMPLOYMENT TYPE: Fluctuating hourly (seasonally fluctuating hours, average 15 hours per week)
HOURLY RATE: $17.00 per hour
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 4/23/2025.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Summary:
The Gardens Event Concierge is a part-time hourly position responsible for facilitating scheduled events at the Gardens on Spring Creek, including following event plans, providing excellent customer service to clients and customers, and performing event setup and cleanup duties.
This position will be scheduled from 0 to 29 hours per week based on venue needs, which will fluctuate with the private and public events seasons.

Essential Duties and Responsibilities:

• Act as the primary point of contact for clients during assigned private events, providing guest services such as greeting guests, responding promptly to client requests, and troubleshooting day-of concerns to ensure a positive client experience.
• Assist with event operations during public events, including duties such as customer service, vendor coordination, volunteer management, setup and breakdown, and similar duties.
• Prepare and provide in-house hospitality service for events, which may include coffee, tea, other nonalcoholic beverages, and prepared food items such as cookies, boxed lunches, and snacks.
• Assist with venue tidying and setup of event equipment as needed, including wiping down tables, sweeping, setting up tables, chairs, linens, signs, AV, waste bins, and other equipment, working according to diagrams and written or verbal instruction.
• At the conclusion of an event, assist with break down, ensure venue is clear of trash or debris, and record and report damages or issues.
• Scheduled to work a variety of shifts, including primarily evenings and weekends in addition to weekdays and some holidays.
• Perform work without direct supervision in a fast-paced environment with ability to identify & prioritize daily duties and unexpected challenges.
• Demonstrate a strong capability to relate to a diverse set of team members and clients while providing consistent world-class customer service.
• Ability to setup and troubleshoot basic speaker/microphone, ticket scanner, or screen-share equipment following provided instructions, ensuring functionality and readiness for events.
• Respond as needed during emergency situations, including coordinating with first responders and other facility staff.
• May assist with other event-related projects and offsite events as assigned.

Supervisory Responsibilities: This position is not responsible for the supervision of employees.

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Qualifications:
The requirements listed below are representative of the knowledge, skills and abilities required to perform the necessary functions of this position.

Knowledge, Skills, and Abilities:

• Possess talents, skills and abilities related to customer service, events, and hospitality.
• Demonstrate strong organizational, prioritization, stress management and time management skills.
• Ability to work without direct supervision in a fast-paced environment.
• Ability to take initiative, complete assigned tasks, work through conflict and arrive at a resolution, and problem solve under time constraints.
• Ability to handle sensitive or stressful situations with composure, good judgement, and diplomacy.
• Physically able to perform event set up and strike.
• Ability to show sensitivity in dealing with all age groups, persons with disabilities, and a diverse population.
• Establish and maintain effective working relationship with coworkers, clients/users, and public.
• Communicate effectively in both oral and written form with external and internal stakeholders.
• Basic computer knowledge and ability to operate a variety of office equipment.
• Ability to use table and chair dollies, wagons and carts, carpet vacuum, broom, screw drivers, ladders, standard office equipment including copiers, computers, basic audio-visual equipment, and motor vehicles.
• Ability to understand and apply department procedures and policies.

Education and Experience:

• High school diploma or general education degree (GED) required.
• At least two years of increasingly responsible event and customer service experience or an equivalent combination of education and experience.
• Ability to apply reason, common sense, good judgment and understanding to carry out detailed written or oral instructions.
• Ability to take direction from supervisor and act individually.
• Ability to solve and implement practical solutions to problems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, and schedule form.
• Ability to foresee and initiate proactive measures to insure customer service and facility integrity.

Certificates, Licenses, and Registrations:

• None

Physical Demands:
While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee must be able to lift 50lbs. and push/pull up to 150lbs. as needed. The employee is occasionally required to stand; reach with hands and arms; climb or balance at a height up to 20ft.; and stoop, kneel, crouch, or crawl.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Walking long distances both indoors and outdoors
• Physical/Labor intensive work including movement for up to 8 hours at a time
• Manual dexterity enough to operate cleaning equipment and tools including ability to continually walk and frequently, bend, twist, kneel, stoop, reach, pull and push
• Strength and stamina enough to set/strike event equipment, operate cleaning equipment, move objects up to 50 pounds and bend, twist, stoop and reach above head in the performance of event setup duties. Push wheeled items up to 150 lbs.
• Vision enough to read diagrams and maps, signs, operate event equipment.
• Make continuous or repetitive arm-hand movements including tasks requiring a full range of motion to reach up and out
• Communication skills enough to provide customer service, interpret work schedules, job duties and convey information to members of the public and supervisor

Work Environment:
The facility has a dynamic and changing event and activity schedule. Employee will be asked to work variable hours including early morning, afternoon, evening, late-night shifts, both during the week, weekends, and some holidays. Shifts will primarily be outdoors in all seasons and weather conditions which may include rain, snow, and extreme hot and cold temperatures. Employees will be asked to work alone or as an unsupervised team. The noise level in the work environment is usually moderate.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

POST OFFER BACKGROUND CHECK REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.Summary: The Gardens Event Concierge is a part-time hourly position responsible for facilitating scheduled events at the Gardens on Spring Creek, including following event plans, providing excellent customer service to clients and customers, and performing event setup and cleanup duties.
This position will be scheduled from 0 to 29 hours per week based on venue needs, which will fluctuate with the private and public events seasons.

Essential Duties and Responsibilities:
Act as the primary point of contact for clients during assigned private events, providing guest services such as greeting guests, responding promptly to client requests, and troubleshooting day-of concerns to ensure a positive client experience.Assist with event operations during public events, including duties such as customer service, vendor coordination, volunteer management, setup and breakdown, and similar duties.Prepare and provide in-house hospitality service for events, which may include coffee, tea, other nonalcoholic beverages, and prepared food items such as cookies, boxed lunches, and snacks.Assist with venue tidying and setup of event equipment as needed, including wiping down tables, sweeping, setting up tables, chairs, linens, signs, AV, waste bins, and other equipment, working according to diagrams and written or verbal instruction.At the conclusion of an event, assist with break down, ensure venue is clear of trash or debris, and record and report damages or issues.Scheduled to work a variety of shifts, including primarily evenings and weekends in addition to weekdays and some holidays.Perform work without direct supervision in a fast-paced environment with ability to identify & prioritize daily duties and unexpected challenges.Demonstrate a strong capability to relate to a diverse set of team members and clients while providing consistent world-class customer service.Ability to setup and troubleshoot basic speaker/microphone, ticket scanner, or screen-share equipment following provided instructions, ensuring functionality and readiness for events.Respond as needed during emergency situations, including coordinating with first responders and other facility staff.May assist with other event-related projects and offsite events as assigned.
Supervisory Responsibilities: This position is not responsible for the supervision of employees.