Group Reservations Coordinator - Hilton Anaheim (Administrative)
Processes group reservation information including rooming lists, suites, resumes and billing requirements. Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office. Processes reservation request calls as appropriate, assists internal and external customers. Coordinates and implements department activities and projects. Provides clerical support and assistance to management.
What will I be doing?
A Group Reservations Coordinator is responsible for processing group reservation information including rooming lists, suites, concessions, and billing requirements and managing inventory. Communicates and verifies information between Meeting Planners, third party housing companies, Event Services and the Front Office, while providing outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Assist guests and clients with any room and reservations needs
- Create group bookings in the Hilton system, manage room inventory, and booking methods
- Input group rooming lists, changes, and download lists from third party housing companies
- Communicate daily with meeting planners, third party housing coordinators, Sales, Event Services, Revenue Management, and Front Office
- Handle VIP reservations and billing set up
- Answer phone calls and assist callers with reservation needs
- Respond to internal and external requests in a timely, friendly and efficient manner
- Work on the daily basis with word-processing, Excel sheets, typing, emailing, data-entry, filing, and taking notes and/or dictation
- Track Meeting Planner Surveys on groups handled
Pay Range for this position is $22.50 -$ 24.00, based on experience
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton Anaheim is looking for
- Prior hotel experience 2 years required
- Customer service experience 1 year required
- Highly developed communication skills (written and verbal) with the ability to speak, write and read fluently in English
- Excellent organizational skills
- Operate office machines including a computer (Microsoft Office), copier, fax and telephone
**Preferred Qualifications:
- OnQ Knowledge
- Front Desk experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#LI-JL2
