Senior Customer Growth Account Manager (Project Management)
Tricentis Senior Customer Growth Account Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools.
Responsibilities:
•Establish yourself as a trusted advisor with your customer base
•Develop customer relationships that promote retention and loyalty
•Gain deep knowledge about your assigned customer's business needs, goals, and challenges
•Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
•Coach customers on the best way to use Tricentis testing tools to obtain business value.
•Work closely with other Tricentis team members to develop strategic account and success plans.
•Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
•Strive to become a subject matter expert on Tricentis products.
Qualifications:
•6+ years of progressive Customer Success or Account Management experience with complex accounts
•Strong sense of personal accountability and ownership for your assigned account base
•Passion for helping others and seeing your customers succeed
•Self-motivated and proactive team player
•Exceptional communication and organizational skills
•Project Management, Training or Coaching
•Ability to travel to customer location occasionally and be in the Tricentis office 3 days/week
Additional skills that make an exceptional candidate:
•Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
•Experience in software quality assurance and testing - particularly test automation is a plus.
•Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus.
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we will achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We offer:
Market competitive salary + success-oriented commission / bonus
Supportive and engaged leadership team.
Career path and professional & personal development.
401(k) / pension plan, full benefits package available.
Hybrid work environment.
Personal and professional development.
And more!
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
