Automation & MES Support Supervisor (Biotech)
Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.
Job Summary:
The Automation & Manufacturing Execution Systems (MES) Support Supervisor role supports ongoing operations at the Portsmouth, NH site through ensuring that manufacturing support is provided both on and off shift in a timely and organized manner. The focus of the role is on providing the highest level of support to manufacturing operations in the areas of administrative access and training for staff and addressing processing delays in real-time in order to minimize process downtime. Responsibilities of the Automation Support Supervisor function include both tactical support of ongoing plant operations and strategic analysis and implementation of measures to remedy or preempt future issues. The position is also responsible for organizing and executing activities around deviation and process investigational requests. The role reports into the Engineering department at the site and includes supervising responsibilities for Automation Support Engineers.
Key Accountabilities and Duties:
Performs all work safely and meets the requisite training requirements.
Responsible and accountable for resolution of all process holds/interruptions and quality investigations in the suites.
Provide SME support to Manufacturing and other departments for the design and operation of process equipment.
Complete change request lot assessments to support lot release, approves assessments for direct reports.
Represents group at Controls Engineering DMS meetings, leads meeting as needed.
Ensure that automation support coverage is accurate and staffed appropriately.
Assist with call analysis and identify potential changes and areas of improvement.
User access provisioning and account maintenance.
Assign work to direct reports including new projects and initiatives, prioritize work based on business needs, impact to quality and safety, and employee development.
Guide direct reports through technical challenges and escalation of issues.
Conduct regular 1-on-1's with employees to check progress on work objectives.
Assist with development of employees to help employees achieve career goals.
Perform mid-year and year end performance reviews with employees.
Ensure automation support shift handovers are complete and accurate.
Assists in department recruiting efforts as an interviewer.
Accountable for technical work of direct reports.
Ensures timely execution of PMOPs.
Assist the Quality department with deviation investigations.
Performs review/approval of deviations.
Participate in RCAs.
Participates/Leads quality risk assessments.
Review/revise SOP's and work instructions in support of, error prevention activities, and best practice.
Remain up to date on all assigned training activities including SAP Learning Portal (>90%), ComplianceWire (no overdue), iComply (no overdue), and QSMRT (attend all sessions).
Ensure that the group remains up to date on all assigned training activities including SAP Learning Portal (>90%), ComplianceWire (no overdue), iComply (no overdue), and QSMRT (attend all sessions).
Responsible for organization/scheduling of operator training as needed.
Perform other duties as assigned.
Key Skills Requirements:
BS in Engineering or Related Degree.
6+ Years of Related Professional Experience.
Traits: Results driven, self-starter, adaptable, effective communicator, analytical, organized, ability to secure relevant information and key issues from a base of information.
Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
