Analyst, Travel & Expense (Sales)

Role:           Travel Analyst 

Location:    Scottsdale, Arizona (US Remote)

  Job Summary: 

We are looking for a highly detail-oriented and experienced Travel Analyst with specialized expertise in Concur Travel & Expense administration. In this role, you will manage the company's travel programs, ensure adherence to travel policies, and optimize the Concur platform's usage. The ideal candidate will have a strong analytical mindset, excellent problem-solving abilities, and the capacity to collaborate effectively across departments. Responsibilities include reviewing and auditing expense reports for accuracy, booking flights, rental cars, hotels, along with assisting the Travel Manager with daily tasks such as running and creating reports, and implementing processes and procedures. This position is remote and operates within a high-volume, fast-paced environment. 

Key accountabilities/responsibilities for this role include: 

• Serve as a primary administrator for the Concur Travel and Expense system, including user setup, configuration, and maintenance.
• Provide troubleshooting and support for Concur-related issues, ensuring minimal disruption to users.
• Create and run custom/standard reporting within Concur.
• Collaborate with IT and finance teams to integrate Concur with other systems as needed.
• Monitor travel expenses and generate reports to track travel spend, compliance, and policy adherence.
• Conduct training sessions for employees on using the Concur system, including booking travel and submitting expenses.
• Develop and maintain user guides, FAQs, and other support materials for the Concur platform.
• Provide ongoing support to employees, answering questions and resolving issues related to travel and expense management.
• Assist in audits related to travel and expense management; address any findings or provide recommendations.
• Book travel including flights, hotels, cars when necessary. 
• Process travel requests in accordance with company policy in Concur travel platform.
• Monitor travel inbox in Outlook to assist associates.
• Review and audit expense reports daily to align with our current travel policy.
• Provides a high level of customer service to internal and external customers. 
• Communicates effectively with associates as well as leaders to answer questions/concerns in a timely manner. 
• Cross trained on all aspects of travel for purposes of illness, vacation or emergencies. 
• Bilingual (Spanish/English) is a plus.
• Other duties as assigned.

Required Skills: 

Associate's degree is preferred but not required. Equivalent training and experience may be substituted and considered. 

• Minimum of 3-5 years of experience in travel management, with a focus on Concur Travel and Expense administration.
• In-depth knowledge of Concur Travel and Expense platform, including system configuration and troubleshooting.
• Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven recommendations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments. 
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).