Key Account Support Specialist (Finance)

Job Title: Key Account Support Specialist

Reports To: Product Training Manager, Marketing

Position Overview

The Key Account Support Specialist plays a vital role in supporting the Product Training Manager by coordinating and managing key tasks related to quote requests, take-offs, quote creation, and shop requests. This position focuses on providing dedicated support for the LDS Church account and distribution partners, ensuring timely and accurate responses to their needs. The ideal candidate will excel in managing details, communicating effectively, and contributing to the overall success of the sales and marketing teams.Qualifications

• Experience:
  • Minimum of 2 years of experience in sales support, account management, or manufacturing.
  • Experience working with Key accounts or distribution channels is a plus.
• Skills:
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and CRM tools.
  • Excellent verbal and written communication skills.
  • Ability to read and interpret blueprints, specifications, and technical documents.
  • Detail-oriented with a focus on accuracy in quotes and documentation.
• Key Competencies
  • Customer-focused mindset with the ability to build and maintain relationships.
  • Analytical thinking and problem-solving capabilities.
  • Team-oriented approach while maintaining the ability to work independently.
  • Adaptability in a fast-paced and dynamic environment.

Work Environment

This role operates primarily in an office environment with occasional visits to manufacturing facilities and customer sites as needed.

Travel Required: No

International Travel Required: No

Equal Employment Opportunity & Diversity Statement

At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.

Won-Door is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.

If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.

Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed.

Join our team to contribute to delivering high-quality products and exceeding customer expectations!Qualifications

• Experience:
  • Minimum of 2 years of experience in sales support, account management, or manufacturing.
  • Experience working with Key accounts or distribution channels is a plus.
• Skills:
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and CRM tools.
  • Excellent verbal and written communication skills.
  • Ability to read and interpret blueprints, specifications, and technical documents.
  • Detail-oriented with a focus on accuracy in quotes and documentation.
• Key Competencies
  • Customer-focused mindset with the ability to build and maintain relationships.
  • Analytical thinking and problem-solving capabilities.
  • Team-oriented approach while maintaining the ability to work independently.
  • Adaptability in a fast-paced and dynamic environment.

Work Environment

This role operates primarily in an office environment with occasional visits to manufacturing facilities and customer sites as needed.

Travel Required: No

International Travel Required: No

Equal Employment Opportunity & Diversity Statement

At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.

Won-Door is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.

If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.

Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed.

Join our team to contribute to delivering high-quality products and exceeding customer expectations!Key Responsibilities

Quote Management:

• Coordinate and respond to all incoming quote requests for new construction and replacement door projects related to Key Accounts and distribution accounts.
• Perform take-offs from plans and specifications to ensure accurate quote preparation.
• Generate detailed and competitive quotes tailored to customer specifications.

Shop Requests Coordination:

• Manage shop requests related to key accounts, ensuring clarity and timeliness.
• Liaise with production teams to verify feasibility and timelines.

Support for Product Training Manager:

• Assist the Product Training Manager in preparing materials and logistics for product training sessions.
• Act as a point of contact for customer inquiries, providing prompt and professional responses.

Customer Relationship Management:

• Build strong relationships with Key Account representatives and distribution partners.
• Communicate proactively to address customer needs and resolve issues.

Process Improvement:

• Identify and implement improvements in quote preparation and account management processes.
• Maintain accurate records of quotes, orders, and communications for reporting and analysis.

Cross-Functional Collaboration:

• Collaborate with marketing, sales, and production teams to ensure alignment on customer expectations and deliverables.
• Provide feedback on customer needs and market trends to inform product and sales strategies.

Key Responsibilities

Quote Management:

• Coordinate and respond to all incoming quote requests for new construction and replacement door projects related to Key Accounts and distribution accounts.
• Perform take-offs from plans and specifications to ensure accurate quote preparation.
• Generate detailed and competitive quotes tailored to customer specifications.

Shop Requests Coordination:

• Manage shop requests related to key accounts, ensuring clarity and timeliness.
• Liaise with production teams to verify feasibility and timelines.

Support for Product Training Manager:

• Assist the Product Training Manager in preparing materials and logistics for product training sessions.
• Act as a point of contact for customer inquiries, providing prompt and professional responses.

Customer Relationship Management:

• Build strong relationships with Key Account representatives and distribution partners.
• Communicate proactively to address customer needs and resolve issues.

Process Improvement:

• Identify and implement improvements in quote preparation and account management processes.
• Maintain accurate records of quotes, orders, and communications for reporting and analysis.

Cross-Functional Collaboration:

• Collaborate with marketing, sales, and production teams to ensure alignment on customer expectations and deliverables.
• Provide feedback on customer needs and market trends to inform product and sales strategies.