Support Engineer (Remote) (Finance)

We are seeking a talented Support Software Engineer I to join our growing team. Our engineering team plays a critical role in ensuring the reliability and efficiency of our s ystems which in turn drives customer delight. The Support Engineer role will help us m aintain operational excellence. This role is an excellent opportunity for someone looking to gain hands-on technical experience while working across multiple teams. You will be at the intersection of engineering, operations, and customer success, helping to diagnose issues, triage requests, and ensure our systems run smoothly. Our engineering team is built on the principle of humans over code. We are a tight-knit group of lifelong learners in a constant quest to be a team that is greater than the sum of its parts. Come join us!

• • Duties & Responsibilities:
  • Support Engineering and Operations
  • Respond to internal support requests from various teams and assist in troubleshooting technical issues
  • Conduct initial investigation and debugging of reported problems, escalating when necessary
  • Use internal documentation and knowledge bases to resolve common technical issues
  • Identify and route unresolved issues to the appropriate engineering or product teams for further action
  • System Monitoring and Incident Triage
  • Regularly review internal operational dashboards to ensure system health and performance
  • Identify and escalate any anomalies or critical system alerts that require immediate attention
  • Monitor error reports and logs to help diagnose and address ongoing technical issues
  • Ensure that critical alerts and operational failures are addressed by the relevant teams
  • Cross-Team Collaboration and Learning
  • Work with engineering, product, and operations teams to refine internal troubleshooting processes
  • Continuously develop a deeper understanding of internal systems and tools
  • Document findings and contribute to knowledge-sharing efforts
  • Actively participate in team discussions and process improvements
  • Other duties as assigned

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