Call Center Representative (Finance)
Benefits:
- Employee discounts
- Flexible schedule
- Training & development
Searching for Seasonal Call Center Representatives to work both inbound and outbound calls.
What you'll do here:
The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
- Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way via phone.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make clients aware of products or services that may suit their needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer's next best action to take towards service completion.
Skills you'll bring for success:
- 1 - 3 years previous call center experience
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH's products and/or services
