Light Oils Customer Service Manager (Finance)

CITGO PETROLEUM CORPORATION

CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.

At CITGO our people are our most important resource. Our core values are Safety, Integrity, Respect, Accountability, and Care.

Job Summary

Responsible for developing and maintaining excellent business relationships between wholesale marketers and CITGO. Educate marketers by development and on-site presentation of various administrative functions and marketing programs that support through from the sales function. Responsible for directing the resolution of marketer and retail customer complaints or issues requires interfacing with other departments, i.e. Sales, Supply, Branding, Advertising, Pricing, Credit, Credit Card, Accounting, Legal, and Contracts. This position is a direct extension of the sales force.

Minimum Qualifications

• Bilingual and Spanish preferred
• Expert Presentation and Communication Skills
• Excellent Decision-Making and Analytical Skills
• In-Depth Customer Service Skills
• Thorough Computer Skills
• SAP/SD & FI Skills
• The minimum number of years of job related experience required is a Bachelor's Degree and 3 years of job related experience or if no degree, 10 years of job related experience.

Job Duties

Perform analysis of Light Oil product invoice disputes to assure the appropriate SAP transactions are executed and CITGO assets are safeguarded. Responsible for problem resolution which includes directing and monitoring other administrative departments including, but not limited to Business Services, Pricing, Tax, LOP, Supply, Exchange, and Terminal Operations. Problem resolution also includes meeting with the various departments to provide details of analyses if necessary. Provides customer follow up to ensure satisfaction. Includes being responsible for reviewing and monitoring large sums of monies impacting marketers' accounts and bank drafts, affecting CITGO's cash flow. This involves a close working relationship with the Credit Department in resolving disputes in a timely manner as an extension of Accounts Receivable collection.

Functions as a direct extension of the sales force, focusing on resolutions of the marketing region. Responsible for providing information and resolving issues associated with internal and external groups, including, but not limited to, Credit Card, Branding, Supply, Terminal Operations, etc., which enables the Region and Territory Sales Managers to direct more of their efforts specifically to sales activities.

Responsible for developing and maintaining excellent business relationships between Marketers and CITGO. Plans, initiates, develop, and implements innovative customized presentations to new marketers in their environment to assure they are knowledgeable of CITGO administrative procedures, processes, support services and programs. Other required travel includes state petroleum conventions, trade shows, and sales meetings.

Responsible for maintaining a working knowledge of Marketing programs. Defines and investigates Marketing and Administrative program problems by defining weak areas, inadequate instructions, absence of designated authority/responsibility, etc. Directs marketers internally for resolution to any program problem. Follow up with Marketer to assure satisfactory resolution.

Job Duties II

5. Provides supervision of regional workflow to Customer Service Managers and Contact Reps. Assists Manager, Light Oils Customer Service with input for EDP reviews and CSM development. Also responsible to backup Manager, Light Oils Customer Service during periods of absence.

6. Evaluates and processes contamination claims involving wholesale marketers loading at both CITGO and Exchange plants. Directs formal evaluations to Terminal Operations, Supply, Product Manager and Risk Management.

7. Responsible for an elevated level of understanding of the CITGO/marketer/retail customer relationship. Investigates and ensures that the retail customers' calls, letters, e-mails, and other problems are positively managed through independent action or by directing the retail customer to the appropriate marketer for final resolution. Follow up to assure customer satisfaction.

8. Directs the Regional Customer Process Team consisting of representatives from all Light Oil groups in setting priorities, solving problems and addressing issues and concerns which impact the customer, plant and all process groups (Supply, Terminal Operations, Pricing, Credit, Contracts, Tax, Branding, Advertising, Accounting, etc.). Furthermore, to be proactive in establishing future policies and procedures.

Job duties displayed above are not all-inclusive, site-specific responsibilities may be assigned.

Here are the incentives we offer:

• Remote Work options available for eligible positions
• Options are department and/or location specific
• 9/80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Caregiver Leave
• Excellent 401(k) Match
• Pension Plan
• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic (select locations)
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)

PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID - 1131