Director Airline Consulting (Finance)

Job Title

Director Airline Consulting
About Amadeus: We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you'll join a community united by a love for travel and technology. We're not just shaping the future of travel; we're using it as a force for good, enriching lives and supporting our planet. Here, you'll be free to innovate and grow with driven colleagues.

Summary of the Role: Manage the accounting relationship with strategic Airline partners in the NORAM region. Grow and support relationships, manage commercial aspects, and cooperate with Sales and Customer Product & Solutions team to ensure customer satisfaction and profitability. Contribute to increasing Amadeus market share and revenues for long-term success. Define and implement a business development and retention strategy, providing high-level service. Identify and prioritize business opportunities.

In this role you'll:

Manage strategic accounts by:

• Developing a solid and trustworthy relationship between the strategic Airline account(s) and Amadeus IT and Distribution Teams
• Resolving issues and complaints from strategic account(s)
• Facilitating communication between strategic account(s) and internal Amadeus Teams
• Collaborating with Finance to assist in addressing billing and invoicing queries

Manage all commercial matters related to accounts:

• Execute and process operational requests received from Airline partners
• Ensure customers use Amadeus technology optimally and achieve established performance, productivity, and service metrics
• Communicate information about new products and solution releases to customers promptly
• Work with IT Sales / Customer Product & Solutions to retain and expand the IT portfolio
• Organize regular business reviews for follow-up purposes and deep-dive sessions on specific items
• Collaborate closely with Commercial Operations to get business cases approved for renewal and market share development
• Maintain a comprehensive understanding of the current product portfolio and the benefits of specific products for each Airline partner, along with up-to-date knowledge of segment-relevant information (trends, strategy, competitors, pricing, etc.)
• Ensure external communication specific to strategic account(s) aligns with top management and agreed communication plans
• Provide input and feedback to the Customer Solution teams to prepare and adjust the communication plan

About the ideal candidate:

• Bachelor's degree and proven success in sales, business development, product marketing, or related field
• The position may require travel to customer sites and industry events as needed, estimated at 5+ nights per month
• Fluent in English
• At least 5 years of related experience with Airline IT and Distribution or working with a vendor that directly serves large airline clients
• Demonstrated ability to develop positive and influential relationships
• Airline industry technology experience preferred
• Understanding of MS Office Suite of products, Salesforce, Seismic among other productivity-related products

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees

#LI-AM2024

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.