Sales and Services Client Service, AVP (Finance)

Who we are looking for

This is a Client Service Lead role in the US Asset Owners division. The candidate will be the point of contact for multiple client relationships, manage client activities and resolve client inquiries in a timely manner. The client service lead will be responsible for building and maintaining strong relationships with both external clients and internal service partners. monitor and oversee the performance of all business unit shared service teams, global COEs as it relates to the overall service delivery for our clients. Under moderate supervision, responsible for supporting the operational management of multiple client relationships. . Prompt follow up on exception situations and facilitating timely problem resolution to mitigate risk to the corporation are required.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Assistant Vice President you will:

• Be responsible for the day to day interaction and successful relationships with several clients, on both the Accounting and Investments teams of the client office.
• Ensure client satisfaction of inquiries are satisfactorily responded to and resolved. Measured through surveys and direct feedback
• Has accountability for liaising with COE's, Shared Service teams and other business unit areas as required to escalate and resolve client's service and operational issues
• Facilitate communication to ultimately ensure an effective operating environment.
• Work in conjunction with individuals on the team as well as Shared Services/COEs, outsource partners, other business units as well as external clients as needed to ensure seamless processing according to the fund's policies, client's procedures and that all SLAs are met
• Work collaboratively with teams and management across organization on various projects, oversight, committees, KPIs, etc.
• Work closely with senior management to keep them informed of new developments, service issues and new business opportunities.
• Compile client documentation, organize internal meetings and assist with developing meeting materials
• Maintain functional and technical knowledge across multiple disciplines
• Acts as a liaison between client and internal departments to ensure successful implementation.
• Perform other duties as assigned

What we value

These skills will help you succeed in this role

• Strong communication and organizational skills with a consultative mindset
• Capable of thinking strategically and analytically with a demonstrated ability of driving execution
• Acts with a high level of responsiveness
• Ability to work collaboratively across multiple business groups and levels of the organization
• Self-motivated, strong work ethic
• Strong ability to adapt to change and multi-task

Education & Preferred Qualifications

• BS/BA degree required
• Must have a minimum of 5 years of related experience, preferably in financial services industry

Salary Range:
$80,000 - $132,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

State Street's Speak Up Line Salary Minimum: 80000Salary Maximum: 132500