Standard Equipment: Branch Manager (Project Management)

Branch Manager

The Branch Manager is responsible for providing leadership, direction and support to the Parts & Service team in alignment with company processes and objectives, implementing strong business practices that enable the branch to be successful in achieving its goals.  They will oversee the day-to-day parts and service operations, and build/maintain strong relationships with customers and business partners throughout their region. This position will report to a Regional Director of Operations.

 

LOCATION:                Chicago (Elmhurst), Illinois

OPENINGS:                1 Available

TYPE:                          Full-Time

COMPENSATION:     $115,000.00-$130,000.00; based on experience and education
                                     Annual bonus opportunity and performance review
                                     Premium health insurance benefits
                                     Paid Time Off (Vacation & Personal)
                                     Company Paid Holidays
                                     401(k) Employer Match Program
 

POSITION RESPONSIBILITIES:

• Manage and direct Parts & Service team by providing coaching and mentoring, setting goals, providing feedback, conducting performance reviews, and identifying skill gaps/development or training opportunities within the team
• Partner with HR team to hire, onboard and support new team members
• Understand the Collective Bargaining Agreement in effect with the service team and manage the team in alignment with required terms
• Partner with Manager to establish annual branch goals that support business growth
• Assess the market and implement strategies to drive and support new business for the facility
• Monitor and report on goals regularly to Management
• Analyze sales, expenses, and inventory to maintain gross profit and margin goals in alignment with Annual Operating Plan (AOP)
• Utilize internal business systems to review key metrics of the parts and service department and utilize data to make informed recommendations and decisions
• Manage the facility to ensure the workplace is organized and well maintained and provide cap-ex recommendations to the leadership team regarding facility updates or changes
• Ensure routine facility and equipment maintenance requirements are met and documentation is maintained in alignment with safety legislation
• Champion the health and safety program and ensure compliance across the facility
• Communicate/negotiate effectively with customers and suppliers and resolve escalated concerns or issues in a timely manner
• Take steps to ensure optimal customer satisfaction and a positive customer experience
• Participate in training and/or industry events as required and act as a champion of the Standard Equipment brand
• Review, verify and approve supplier invoices, quotes, and department expenses
• Maintain a balanced and accurate parts inventory in alignment with internal inventory procedures
• Collaborate with other internal stakeholders such as sales and rentals to provide key updates and ensure strong communication amongst departments
• Complete additional projects as required
   

ABOUT YOU:

• Strategic thinking with strong business and financial acumen
• Effectively able to manage and optimize team resources
• Strong technical aptitude
• Superior customer service and communication skills
• Strong time-management skills and ability to manage competing priorities
• Ability to foster teamwork and motivate, coach and support teams
• Organized and proactive approach to work
• Ability to implement a strong safety culture
• Demonstrated ability to work well with individuals inside and outside the organization
• Ability to travel as required for business purposes
   

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/Certification:

• Post-Secondary Diploma/Degree in Business Administration, Business Automotive or a related program OR equivalent professional experience
• Heavy Equipment Technician, Truck Mechanic or Diesel Mechanic Certification is considered an asset
• Valid driver's license with a clean driver's abstract
• Must be able to pass a pre-employment background check

Experience:

• 5+ years' experience in a Service, Parts or Branch Manager role in an industrial, heavy equipment, agricultural or related environment
• Previous responsibility for a P&L and demonstrated ability to achieve goals and results
• Experience managing or supervising Union employees
• Advanced experience using MS Office suite, including Word and Excel
• Experience using work order/inventory management software
• Experience creating and implementing operating plans that lead the team towards achieving growth
• Experience building and developing teams and strong customer relationships

 

SAFETY DUTIES & RESPONSIBILITIES

Employees must:

• Work in compliance with the appropriate safety legislation/regulations/safety policies
• Report any known workplace hazard or safety violations
• Cooperate with their workplace's Safety Committee or health and safety representative
• Use any safety equipment, protective devices or clothing required
• Not remove or make ineffective any protective device required by the Company or by the regulations

OTHER DETAILS

Travel Expectations:

• Local travel to customer sites
• Periodic travel in US for training or industry events
• Some travel to Canada may be required for meetings

 

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If you are looking for a new opportunity, then we welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify Human Resources in advance and we will provide applicable accommodation.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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